RETURNS

The Titan online store offers a 30 day Money Back Guarantee on every product we offer. Please contact customer service at 1­506-549-3313 to obtain an RMA (Return Merchandise Authorization) number within 30 days of purchase date if you need to return an item.

Return merchandise with RMA number to:

 

K.C. IRVING REGIONAL CENTRE

14 Sean Couturier Ave.

Bathurst, NB E2A 6X2

Telephone: (506) 549-3313.

We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

506-549-3313

or send us an email to:

info@letitan.com

ORDER CANCELLATION POLICY

To cancel an order you have placed with The Titan online store, you must contact customer support by email (janice.boake@letitan.com) or by phone (1­506-549-3313). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.

When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.

Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs).

SHIPPING POLICY FOR IN-STOCK ITEMS

Allow approximately 5 to 7 business days for orders to be shipped.

A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).

IMPORTANT: As inventory fluctuates hourly, an item indicated as “in­stock” when you place your order may, in fact, be out­of­stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

OUT OF STOCK POLICY

Our inventory can fluctuate throughout the day, so an item indicated as “in­stock” when you place your order may, in fact, be out­of­stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out­of­stock items are in stock again within two (2) weeks.

Certain items for sale on our site are not kept in inventory but can be special ordered for you and shipped within two (2) weeks. 

STAY CONNECTED

  • Facebook Clean
  • Twitter Clean
  • White Instagram Icon

BE OUR FRIEND

CONTACT

 

506-549-3313

info@letitan.com

 

© 2023 by Acadie Bathurst Titan.